Patient Service Representative (Medical Receptionist)

Join the compassionate team at Sugarloaf Medical, PC, and become the welcoming face and voice for our patients. We are seeking a dynamic and dedicated individual, passionate about delivering an outstanding healthcare experience to our patients. This role, which combines responsibilities as a Patient Service Representative and Administrative Assistant, is essential in ensuring that our patients receive the highest standard of care.

Patient Reception:

• Welcoming Patients: Warmly greet and assist patients upon their arrival at the facility.
• Information Verification: Verify and update patient demographic and insurance information.
• Appointment Management: Schedule follow-up appointments and manage referrals.
• Patient Services: Communication and Scheduling
• Handling Inquiries: Efficiently manage patient inquiries.
• Scheduling Efficiency: Ensure an organized and seamless scheduling of patient appointments.
• Appointment Follow-up: Confirm scheduled appointments and follow up on missed ones.
• Administrative Assisting: Patient Accounts and Insurance
• Insurance Verification: Confirm patients' insurance coverage and verify benefits details.
• Financial Guidance: Assist patients in understanding their insurance benefits and financial responsibilities, including interpreting Explanation of Benefits (EOB).
• Payment Processing: Handle patient payments, including copayments and outstanding balances.

Educational Requirements:

Candidates should have completed one of the following educational programs:

• Diploma in Medical Administrative Assisting or a related field.
• Associate's Degree in Healthcare Administration or a related field.
• Associate's Degree in Medical Office Management or a related field.
• Bachelor's Degree in Health Sciences, Business, or a related field.
• Bachelor's Degree in Healthcare Administration, or a related field.

Professional Certifications:

Candidates are expected to hold one or more of the following certifications:

• Certified Medical Administrative Assistant (CMAA).
• An equivalent certification in a similar healthcare or administrative field.

Compliance and Safety Training and Certification:

Applicants are required to have training and certification in the following areas:

• HIPAA (Health Insurance Portability and Accountability Act)
• Cyber Security Fundamentals
• BLS (Basic Life Support)
• OSHA (Occupational Safety and Health Administration)

Medical Knowledge:

• Familiarity with Medical Fundamentals: Understanding of common medications, medical terminology, and diagnostic procedures.
• Health Insurance Processes: Knowledge of health insurance processes, patient accounts, and insurance claims.
• Technical Proficiency:
• EMR Systems: Required experience with Electronic Medical Record (EMR) systems.
• Software Skills: Proficiency in Microsoft Office Suite and adherence to Cybersecurity regulations.
• Patient Services: Competence in patient scheduling and managing medical records.
• Patient Privacy: Commitment to ensuring patient privacy and safeguarding Protected Health Information (PHI) in compliance with HIPAA and cybersecurity standards.
• Safety: Maintaining personal and workplace safety in accordance with OSHA standards.
• Emergency Response: Capability to perform basic lifesaving techniques in emergency situations.

Communication Skills:

• Verbal Communication: Strong communication skills and telephone etiquette.
• Written Communication: Effective written communication skills.
• Organizational and Detail Oriented Skills:
• Multitasking and Precision: Proficiency in handling multiple tasks under pressure with attention to detail.

Relevant Experience:

We require a minimum of 2 years of experience as a Medical Receptionist and/or Patient Service Representative, preferably in a primary care setting

Work Schedule:

• Full-time Hours: 5 days a week, Monday through Friday. Candidates must be available for an 8-hour shift between 7:30 AM and 5:30 PM, subject to scheduling needs.
• Part time Availability: Candidates with limited availability that match clinic needs and schedules are also encouraged to apply.
• Location: Candidate should reside within a reasonable commuting distance of the advertised clinic

Compensation & Benefits:

• Salary: Competitive hourly rates and salaries.
• Health Insurance: Comprehensive health, dental, and vision plans allowance.
• Retirement Plan: 401K plan with employer matching contributions.
• Licensure and Certification: Reimbursement for continuing education and certification fees.
• Paid Time Off (PTO): Generous PTO for vacations.
• Paid Major Holidays: Paid time off on major holidays.